How to contact

us

Due to covid-19 our physical store is currently closed We remain open for business online. Any questions please don't hesitate to contact us.

NWES Are committed to the future of electric transport. We believe that cities should be cleaner, greener, and safer for us to work and live. We are eager to help you choose the right scooter for you and will be expanding our range in the coming weeks. We offer a 1 year warranty of scooters and a month warranty of batteries. Pay securely with PayPal. Find us on facebook or use our chat function to ask any questions.

We opened our electric scooter store after many bad commuting experiences on public transport and by car. We really believe that we can transform our cities with electric transport. No more fumes, no more sweaty bike rides just clean, green electric power.

 

Currently we are running online only due to Covid-19 but we are available to offer advice and support for your electric scooter.  

We will update with reopenng news as soon as we know more.

Payment methods

We currently only accept PayPal due the the large amount of chargebacks via a traditional payment processor. This means that all your purchases are protected by PayPals buyer protections and we never need to see your payment details. This is safer for you and for us. 

Interest Free Credit

PayPal offer up to 4 months Interest Free credit with their PayPal Credit product. Check with paypal to see if you qualify. You can spread the cost further with their Interest Bearing credit terms. This arrangement is between the customer and PayPal.​

 

Have Questions? Need advice? Want to chat?

Call us 0161 706 0905

Email us

hello@northwestelectricscooters.com

Or fill our contact form:

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Frequently asked questions

Where is your stock based?


All our electric scooter stock is in the European Union or the UK. We don't ship from China. All deliveries should be with you within 7-10 working days. This means all import duties for the EU are paid already and the price you see is the price you pay.




Does my electric scooter come with a warranty?


Yes! All electric scooters sold by NWES come with a warranty but these vary by manufacturer. We will assist fully with any warranty claims made to the manufacturers. Kugoo - 12 Month Warranty, 6 month Battery Warranty Mercane - 6 Month Warranty Smarthlon - 12 Month Warranty, 6 month Battery Warranty Any questions please ask




Do you accept returns?


We accept return requests for items that are unopened, unused, with the original tags/product still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. The return request must be submitted within 7 days. Once we receive your returned item we will review your request and inspect the item. We will let you know by email if your return request was approved. Upon approval you will be refunded to your original method of payment within 10 working days. It will likely take a minimum of a 3 working days for the refund to appear in your bank statement.




Is the retail shop still open?


No or physical shop currently is not open. We are uncertain about a date for return at the moment. We are operating fully online for the time being.